Skip to content
Skip to content
For Retail

Your customers are calling — is anyone picking up?

67% of consumers still prefer calling for complex questions — but retail staff are too stretched to answer. Customers who can't reach you buy elsewhere.

GDPR Compliant
Your Data Stays in Europe
Made in Germany
EU AI Act Compliant
67%

of consumers prefer phone calls for complex product questions over digital channels

52%

of retailers struggle to fill customer-facing positions in Germany

78%

of customers expect a response within 5 minutes — or they leave

Sources: HDE Zahlenspiegel 2025IFH Köln Konsumentenstudie 2024

What Voicebot handles in your store.

Product & store info

Answer product questions — without pulling staff from the floor.

Customers call to ask if a product is in stock, what sizes are available, or when a store opens — the AI answers instantly.

  • Check product availability and store hours
  • Provide pricing and size information
  • Share directions and parking details
Product & store info
Orders & returns

Handle order tracking and returns — instantly.

The AI provides real-time order status, delivery estimates, and handles return authorization — customers get answers without waiting.

  • Look up order status and delivery tracking
  • Process return and exchange requests
  • Escalate complex issues to store staff
Orders & returns
Customer campaigns

Run customer campaigns — with a personal touch.

The AI calls loyalty members about flash sales, exclusive discounts, and new arrivals — personal outreach at scale.

  • Call loyalty members with personalized offers
  • Announce seasonal sales and new arrivals
  • Collect customer feedback and preferences
Customer campaigns
After-sales support

Support customers after the sale — proactively.

After every purchase, the AI follows up to ensure satisfaction, resolve issues, and build loyalty.

  • Check in on recent purchases and satisfaction
  • Resolve complaints before they become reviews
  • Offer personalized product recommendations
After-sales support

Put your store phone on autopilot.

Hear how our AI handles customer calls for your store. No contract, no setup fee.